Item doesn't fit? Not happy with your item? It's okay, we understand. You may return your purchase within 8 business days from the date we issue you an RMA#. Requests for an RMA# must be made by email only. You must contact us within 3 days of the date you received items. Sorry, we cannot accept returns after this 3-day grace period including exchanges. Please write to: firstname.lastname@example.org. If we receive items after 8 business days of issuing you an RMA#, there are no refunds or exchanges. If the exchange is less than the price you paid for the original order, you will get a store credit for the difference. Store credits can only be used in our store for future purchases and are good for 60 days. Shipping is not refundable. A small 21% restock fee will be charged for all returns. There is no fee to make an exchange and we will gladly send your exchanged merchandise without charging you a shipping fee! You only pay to ship merchandise back to us. All refunds will be processed within 7 to 10 business days.
All item returns must be in good condition. Please do not leave any hair (yours or from animals) on the merchandise. No cigarette or foul smells. No rips. No stains (including from deodorant and makeup). Please check your items very carefully before returning back to us to be eligible for a return. Any items sent to us damaged from above listed mentioned unfortunately cannot be returned or exchanged and you will be held responsible for having item(s) shipped back to you at your expense.
No returns or exchanges on items in the clearance department or any item marked as "Final Sale!"
Velcro Tube Top Returns:
Velcro tube tops are custom orders and will be charged a 35% return fee. There are no returns/exchanges for Velcro tube top sale items. Email us at: email@example.com to request an RMA#. Any refunds issued will be processed by us within 3 to 5 business days. Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If paid using Paypal, you will be credited within 7 to 10 business days of the day we received your items back. All returns must have original packaging your item(s) were shipped in with all tags in place. Additional fees may incur if you return items without their original tags. Refused, unclaimed, undeliverable orders or merchandise returned due to customers error are subject to a 19% restock fee in addition to all freight charges if you decide to not have merchandise reshipped. If deciding to reship your items to a correct address, customers are responsible for covering 100% shipping. All shipping costs will be noted to customer before shipping order.
SPECIAL BULK QUANTITY ORDERS:
Special orders are when we place orders for a specific quantity of items customers may need that we either no longer carry or are out of stock. Once these orders have been placed, there are no refunds or exchanges. The vendors who we purchase these from have a no refund/no exchange policy. Therefore, we cannot issue any refunds or exchanges. If we decide to issue a refund or exchange based on special circumstances, we will charge a 35% return fee. All buyers are responsible for shipping fees for exchanges.
WHOLESALE BUSINESS CUSTOMER RETURNS/EXCHANGES:
All wholesale orders are final. No refunds or exchanges. You may cancel an order only within a 4-hour period from the time you paid for merchandise. After this, your order may have already processed. All wholesale orders must be paid by check only for first time business customers. All payments must clear before we can ship goods. After the first order, credit cards will be accepted.
LOST/DAMAGED ITEMS BY USPS:
If your items become lost by the United States Postal Service, there is a 14-day waiting period or less for your items to possibly return back to our office headquarters. Sorry, we cannot ship new items out until this after the 20 day period. You will need to repurchase if necessary and we will refund you after 20 days if there is no movement or your items or if items become lost in the USPS mail system. If your items are returned back to us before the 20 day period, we will have them reshipped. We suggest that you purchase insurance from the post office when returning any items back to us. If you have insurance from the post office, they should be able to refund you for the items value. If you provided an incorrect address and your order became lost without it reaching us for return, we are not responsible for shipping a new order or issuing any refunds.
The Tube Top Company reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
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