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Refund/Exchanges

COVID-19 NOTICE.
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Due to Covid-19 pandemic going on globally we are taking all health precautions for all of our customers and employees.  At this time, we are not accepting returns - only exchanges. If you are unhappy with your order, we will gladly accept an exchange. Once we receive your items back, we discard the merchandise to safeguard our employees and customers and ship you new merchandise that have been handled with care -- including using gloves and masks. You will be responsible for shipping your items back at your expense, however, we will ship the replacements at no additional charge. Clearance and wholesale orders do not apply. There are no exchanges or refunds for clearance and wholesale items. For all other exchanges, please write to: help@tubetopcompany.com for an RMA#. You must request an exchange within 3 days of receiving items. After 3 days, we cannot accept any returns of any kind. .
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LOST/DAMAGED ITEMS BY USPS: 
If your items become lost by the United States Postal Service, there is a 14 to 20 day waiting period or less for your items to possibly return back to our office headquarters. Sorry, we cannot  ship new items out until after this waiting period. You will need to repurchase if necessary and we will refund you after the waiting period if there is no movement of your items. If your items are returned back to us before the waiting period, we will have them reshipped. We suggest that you purchase insurance from the post office when returning any items back to us. If you have insurance from the post office, they should be able to refund you for the items value. If you provided an incorrect address and your order became lost without it reaching us for return, we are not responsible for shipping a new order or issuing any refunds.
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POLICY CHANGES: 
Tube Top Company LLC. reserves the right at our discretion to make changes to this policy at any time. Please check this page periodically for changes. 
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WEBSITE: 
All rights reserved. No copying of images for print, media, or internet allowed without written permission. 
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PRIVATE POLICY: 
Our customers privacy is our top concern and we never sell private addresses, phone numbers or any other contact nor personal information to any third party We don't like it done to us and we surely will not do this to our customers.