If unsatisfied with your order, we accept exchanges and store credit only that can be used in our store within a 3 month period. Exchanges are welcomed within 10 days from the date you received your order. After 10 days, there are no exchanges. Clearance and wholesale orders do not apply. There are no exchanges or store credit for clearance and wholesale items as these sales are final. There are no refunds issued for refusal to accept packages by postal, FedEx, UPS carrier and customer will be responsible for shipment back. There are no exchanges made for items delivered to us damaged (from makeup, deodorant, rips/tears, cigarette smells, animal hair etc.). For exchanges or store credit, please write to us within 3 days of receiving your package. After this 3 day period, exchanges will not be granted and we will issue an automatic store credit instead that you will receive in a coupon form through email. Our email is email@example.com. You will be responsible for shipping items to us. We will ship exchanged items back to you free of charge.
LOST/DAMAGED ITEMS BY USPS:
If we shipped your items with a tracking number and you have not received your package, there is a 30-35 business day waiting period before we can ship new items out to you. This allows time for USPS to investigate once we file a claim. Before we file a claim, all customers are responsible for contacting their local post office to track the driver of the delivery. We don't know who your local post office is. Please provide your post office with your tracking number. In many cases, they are able to track your local driver to help find your package. Please contact us soon after you speak with your local post office. If your package is returned back to us before the waiting period, we will have them reshipped. If you provided an incorrect address to us when ordering and your order became lost as a result, we are not responsible for shipping a new order or issuing any refunds.
Tube Top Company LLC. reserves the right at our discretion to make changes to this policy at any time. Please check this page periodically for changes.
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Our customers privacy is our top concern and we never sell private addresses, phone numbers or any other contact nor personal information to any third party We don't like it done to us and we surely will not do this to our customers.